As well as getting equipment onsite fast, we also go the extra mile for our customers when they need emergency help, which is precisely what happened a few weeks ago to Green’s Carpentry.
As part of a full property renovation, they had ordered several packs of bricks that had been delivered to site a few days prior.
These then had to be moved, so Green’s hired a crane for a day (from another hire company) to get the job done.
As arranged, the crane arrived on site but did not come with the requested brick grab and the company said they couldn’t get one there for a day or two!
The potential financial loss for a team of bricklayers as well as the daily hire cost of the crane was a real issue for Green’s until Andy Green called Miles Hire.
While we don’t stock brick grabs, we knew a company that did, and within 15 minutes of taking the call from Andy, we were on our way to collect the grab from Newport to deliver it to Andy’s site in Swansea.
All in all, Andy lost less than 3 hours of downtime at the site thanks to the proactive, customer focussed approach of Miles Hire.
Andy said, “We’ve used Miles Hire for a while, and I knew that if they could help us, they would and fair play to them, they went above and beyond to get us the brick grab. Not only did they keep our project on track, but it’s great to know a company like Miles Hire is there when you need emergency help.”
If this sounds like the sort of service you want, call 01792 646566 or email Swansea@mileshire.co.uk the next time you need to hire equipment in an emergency and if we can help, you know we will!
Brandon Miles, the Assistant Manager at the Head Office depot in Swansea, has completed the Hire Industry Apprentice HDO Programme.
The qualification, which is issued in conjunction with both the
Construction Industry Training Board’s (CITB) Hire Train programme and the Hire Association of Europe (HAE), covers a wide range of hire-industry standards and is a benchmark by which companies can set their standards.
With a keen focus on Health & Safety, Brandon was part of the first ever group to undertake the qualifications in Wales, and he already sees the benefits. Brandon commented, “The 5-month training was very intensive but has given me a clear understanding of the safe working practices and industry standards which I am looking forward to working to”.
As proud members of the HAE, the opportunity to undertake the inaugural training course in Wales was one they didn’t want to miss. Director of Miles Hire Darren Miles commented: “We pride ourselves on our approach to health and safety and training, however, continuing to develop and re-enforce the skills of our staff is an integral part of our business strategy”.
Independent, family run hire firm Miles Hire have appointed Gwynn Morris as their new Business Development Manager.
Gwyn joins the firm after 30 years working in the Access Equipment Industry.
He brings a wealth of experience in the hire of Scissor Lifts, Access Towers & Platforms and is looking forward to developing this side of the business as well as plant and tool hire.
Gwyn commented “I’ve known brothers Darren and Ryan Miles for many years and the prospect of a new challenge combined with the focus they put on excellent customer service really appealed to me. Miles Hire is a growing company, and the network of depots across South Wales allows me to keep in contact with the businesses I’ve dealt with for many years as well as building new relationships”.
Fluent Welsh speaker Gwyn, who lives in Cwmafan and is an ardent Aberavon RFC fan, is based out of the head office in Swansea but frequently travels across South Wales to visit customers as well as visiting the depots in Bridgend and Miskin.